Could your computer please be more polite? Thank you

In a tense time when a pandemic rages, politicians wrangle for votes and protesters demand racial justice, a little politeness and courtesy go a long way. Now researchers at Carnegie Mellon University have developed an automated method for making communications more polite. Specifically, the method takes nonpolite directives or requests — those that use either impolite or neutral language — and restructures them or adds words to make them more well-mannered.