How to win back customer defectors
The positive outcomes of customer reacquisition more than offset the costs. Successful reacquisition management, though, requires a failure-tolerant company culture and guidelines.
Latest
- Pushing computing to the edge by rethinking microchips’ design
- A gene provides both protection and destruction
- Study finds digital treatment for osteoarthritis is superior to traditional routine care
- Research shows how single celled algae rotate as they swim towards the light
- Reducing salt in Parmigiano Reggiano cheese might not negatively affect its flavor